FAQs

Thanks for stopping by our website!

We have tried to cover all the general and shipping information you might be looking for on this page, but if you have any further questions please drop us a mail via the contact form here.

For updates on shipping for new releases or pre-orders please find our shipping updates status page here.

Notices on EU Shipping:

Withdrawal Rights:

From the 19th June 2026, as a consumer within the EU, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. You can submit your withdrawal request directly through the withdrawal button at the bottom of every page on our website.

While you are not required to give a reason for withdrawing, you are responsible for the direct cost of returning the goods to us. We do not cover or reimburse return shipping costs. This was communicated to you prior to completing your purchase, in line with our Terms & Conditions.

Once we receive the returned item(s), or proof that you have sent them back, we will issue your refund within 14 days. The cost of the original goods and any standard delivery charges will be refunded; return shipping costs are excluded, as outlined above.

EU Fixed Tariffs

As of 1 July 2026, goods entering the EU valued at less than €150 will be subject to a fixed €3 customs duty. We do not use IOSS to collect these tariffs via Shopify, therefore the charge will need to be paid via your local courier, either online or upon delivery. During this initial period, we recommend checking your tracking number to ensure prompt payment and delivery of your item. 

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Tracked shipping

We are happy to announce that we can now offer tracked shipping on all worldwide orders fulfilled from our London office. Please select the 'Royal Mail Tracked' service at checkout.

Where we ship to
Worldwide shipping is available for the most products listed in our store, except where rights restrictions may limit us to do so on any specific title; i.e. where we only have rights to sell within the UK/EU.

Where we ship from
The vast majority of orders are packed and shipped by us, from our office in London, UK. 

US DOMESTIC SHIPPING

We are very happy to announce that domestic US shipping is once again available for many of the products on our store, including all of our latest titles. 

Product-specific shipping information is shown on each individual product page, for transparency on where each item can be shipped from and to. Please note that stock levels vary and so certain formats / vinyl colourways may only be available from one location.

INTERNATIONAL SHIPMENTS TO THE US

We have been recently informed by Royal Mail that, despite the recent end of De Minimis exemptions on imports to the US, recorded music is covered by an exemption that allows the free flow of what is classed as "educational material". Therefore, in the long term, shipments from the UK to the US will be continuing as normal.

When we ship
We endeavour to have orders shipped within three working days of being placed. Pre-order items are sent out a few days ahead of release, in an effort for these to arrive as close to the release date as possible. We'll do everything we can to get your order to you as quickly as we can but please remember that once it has left us we cannot be responsible for how quickly the delivery service gets your order to you.

When we ship if you order multiple items
Please note that if you buy a pre-order item alongside an item which is already released and is available to be shipped immediately, to save you spending more than you need to on shipping both items will be sent together on the release date of the pre-order item.

Product likenesses
When we announce new titles / pre-orders we most likely do not yet have the stock in hand, meaning that we will use so-called 'mock-ups' for imagery, showing what we reasonably expect the final product to look like. You'll more than likely be used to seeing these across the various online stores you shop at, for many different items, but certainly for vinyl.

We are always careful to ensure that these mock-ups are created to represent as closely as possible the finished stock that we are due to receive; however the sometime vagaries of vinyl production may mean that you occasionally see small differences. If we notice these, we'll make a point of saying so, but it's not usually an issue that arises.

When we do get stock delivered, we will take photos ourselves and replace these on the store and it's likely that you'll notice little to no difference!

Anything else?
If you have a query or any issues regarding an order, please get in touch via the contact form here.